🚀 Level Up Your Career: Hublead is Hiring a Freelance Customer Care Specialist!

In the competitive world of B2B SaaS, a stellar customer experience isn’t just a nicety—it’s the bedrock of growth. At Hublead, we know that our sales productivity tool, which seamlessly connects LinkedIn/LinkedIn Sales Navigator with HubSpot CRM, is transforming how sales teams operate. Now, we’re looking for a motivated Freelance Customer Care Specialist to bring that same level of quality and professionalism to every client interaction.

This is a fresh, dynamic, and unique opportunity to step into a fast-growing tech company and work directly with the founders. If you thrive on solving complex problems, have a passion for sales tech, and excel at clear, professional communication, read on—this part-time, remote role is your chance to shine!

🤝 Why Hublead Needs You

Hublead is on a mission to make sales teams wildly productive by eliminating manual data entry and providing rich, actionable insights directly within HubSpot. Our users are sales professionals who rely on our robust integration to import LinkedIn contacts, sync activity, and enrich data quickly.

As our first point of contact, you won’t just be answering tickets; you’ll be an expert on the HubSpot and LinkedIn ecosystem, a detective for bug reports, and a key contributor to our knowledge base. Your work will directly impact customer satisfaction and retention, making you an essential part of our success story.

🎯 What You Will Be Doing (The Core Responsibilities)

Your role will be to ensure every client and prospect interaction is smooth, helpful, and professional. This means diving deep into product functionality and becoming a true expert in the Hublead-HubSpot-LinkedIn connection.

• Front-Line Communication: Expertly manage our customer inbox via email and chat, ensuring prompt and clear responses.
• Product Mastery: Answer detailed product questions, primarily focusing on how Hublead integrates with HubSpot CRM and LinkedIn.
• Triage and Transfer: Efficiently redirect sales requests and advanced training inquiries to the appropriate team members.
• Technical Deep Dive (Bug Reports): When a bug is reported, your detective skills kick in:
  • Gather all necessary detailed information from the client.
  • Attempt to reproduce the issue in a test environment.
  • Prepare a clear, concise summary and documentation for our tech team.
• Knowledge Base Enhancement: Systematically document recurring questions and common solutions to help us build and improve our FAQs and knowledge base.

✅ Are You the Ideal Freelance Customer Care Specialist?

We’re not just looking for someone to fill a seat; we’re looking for a partner who shares our commitment to excellence.

• Exceptional Written English: Your communication must be clear, natural, persuasive, and professional. This is non-negotiable.
• Oral Communication: Good verbal English skills are required for smooth internal team collaboration.
• CRM Expertise: Familiarity with HubSpot CRM (or other advanced CRM tools) is essential.
• Customer Support Experience: Prior experience in a customer support role, with a preference for a SaaS or tech environment.
• Mindset: Detail-oriented, organized, proactive, and comfortable working independently in a remote setting.
• Bonus Points: Direct experience with LinkedIn Sales Navigator or other sales productivity tools.

💻 Practical Details & Why Join Us?

• Role Type: Freelance, Remote.
• Schedule: Part-time to start (approximately half a day), with significant potential to expand your hours as Hublead continues its rapid growth.
• Direct Collaboration: You will be working side-by-side with Hublead’s founders, giving you a strong voice and direct impact on the business. This is a chance to escape corporate bureaucracy and make a real difference.

The Pay: Based on industry averages for specialized SaaS freelance customer support and factoring in your experience with HubSpot and technical environments, the estimated hourly pay range for this role is between $22 and $35 USD per hour. Compensation will be finalized based on experience, location, and proven technical proficiency during the interview process. This reflects a competitive rate for the high-value expertise required.

🚀 Ready to Accelerate Your Career?

If you are eager to bring your expertise to a product that is genuinely helping sales teams succeed and you want a role that values your proactive problem-solving, we want to hear from you. Your journey to becoming a vital part of the Hublead team starts here.

To view more open positions, kindly visit BMW Career Page.

Click here to apply now and become our next Freelance Customer Care Specialist