Are you an experienced IT professional with advanced technical certifications and a passion for solving complex enterprise challenges? TRT Solutions Limited, a global leader in enterprise IT services and support, is hiring a Global Support Services Engineer – TRT Solutions Limited (2025 Career Opportunity).
This exciting career opportunity offers exposure to world-class technologies, global enterprise clients, and advanced problem-solving in both hardware and software environments.
💼 Job Overview
The Global Support Services Engineer at TRT Solutions Limited is responsible for incident resolution, system improvements, and technical escalations for enterprise-grade machines, networking systems, and storage platforms. This position is designed for highly skilled IT professionals who thrive in a fast-paced, client-focused environment.
The role requires expertise in handling server, storage, and networking systems from vendors such as IBM, Dell EMC, NetApp, VMware, RedHat, Cisco, Juniper, and Oracle. Candidates must also hold two vendor certifications, with at least one at the Advanced Technical Expert Level.
🔑 Key Responsibilities
- Handle and resolve incident tickets involving enterprise hardware and software.
- Perform diagnostics, firmware troubleshooting, UNIX/Network analysis, and managed service alerts.
- Coordinate with field engineers for on-site repairs and spare parts requirements.
- Communicate effectively with global clients via phone, WebEx, and email.
- Approve and manage deliverables such as CRFs, RFQs, RCAs, and knowledge base updates.
- Act as the final escalation point for hardware, software, and managed service cases.
- Assist consulting engineers with work plan creation, onboarding, and scheduled technical activities.
- Provide training and mentoring to new Global Support Services Engineers.
- Ensure SLA compliance, escalation management, and client satisfaction.
🎓 Required Qualifications
- Bachelor’s degree in IT, Computer Science, Computer Engineering, or related fields.
- 5–10 years of professional IT experience in hardware break-fix, system administration, and troubleshooting.
- Two enterprise vendor certifications across different technologies (Advanced Expert in at least one).
- Strong background in UNIX (AIX, HP-UX, Solaris, RedHat).
- Networking certifications such as CCNP/CCIE (Cisco) or equivalent (Juniper JCNP/JCIE).
- Ability to manage both hardware and software escalations in global environments.
🌟 Why Join TRT Solutions Limited?
TRT Solutions Limited is recognized worldwide for its commitment to enterprise-level IT solutions and technical excellence. As a Global Support Services Engineer, you will:
- Work with top-tier enterprise vendors and cutting-edge technologies.
- Gain exposure to international clients and global infrastructure systems.
- Be part of a company that values professional certifications, career development, and continuous learning.
- Receive competitive compensation, benefits, and career advancement opportunities.
💲 Estimated Salary Range
Based on industry benchmarks and global IT service standards, the average pay range for a Global Support Services Engineer at TRT Solutions is:
- Annual Salary: USD $75,000 – $115,000
- Hourly Equivalent: USD $35 – $55/hour
- Compensation may vary based on location, vendor certifications, and technical expertise.
📩 How to Apply
Interested candidates can apply directly by sending their updated resume to:
📧 recruitment@trt.com
👉 To explore more career opportunities, visit the official BMW Career Page.